It’s now the end of June 2014 and the Directors of Health4U Ltd (you remember, the consortium of GPs responsible for commissioning health services for you, the Patients) are holding an Emergency General Meeting. Again the Practise Manager chairs the meeting.
“I’ve called this meeting because we have a problem.” she declares. “You all agreed at the February meeting to send patients to Allops Ltd for Hip and Knee operations.” “Did we?” queries one of the Directors, “I don’t remember.” “Well you should read your minutes.” the Practise Manager replies. “Anyway, Allops have dissolved themselves, in other words the company no longer exists.” “So what?” asks the Director. “Well, unfortunately, some of the patients aren’t happy with their treatment. In fact, some of their knees and hips are worse than before their operations. One has even needed an emergency amputation and now expects us to provide a prosthetic limb – and refund his train fare to Cumbria!” “But surely that’s Allops’ responsibility.” says another Director. “As I said, Allops no longer exists. The surgeons have now formed another company – Allops (2014) Ltd and say they have nothing to do with Allops.” “When was Allops wound up then?” asks another Director. “Shortly after I emailed them about the complaints!”
The meeting becomes somewhat acrimonious. Who is to blame? After an hour of wrangling it is agreed that the person at fault is one of the part-time Receptionists, who had been asked to search the Web for possible health care suppliers, during her lunch hour. The Directors agree that she should be called in to explain herself.
After 50 minutes she arrives in a very bad mood. “It’s my golf afternoon.” she states. “I was on the 14th tee. This had better be important!” The situation is explained. Her response is: “I’m only part-time. I’m not an expert so I passed the information to the Surgical Commissioner – your wife!” she says, pointing to a Director. There are more recriminations until a voice says, “It’s the Regulators’ fault. They should have warned us that Allops was flakey!” “Yes, or Local Heathwatch!” says another. Then, from a corner, “No, I believe it’s a Health and Wellbeing Board problem. They are tasked with ensuring that services we commission are Fit For Purpose!”
The meeting soon breaks up with mutual congratulations.
The Practise Manager says, ”Such a beneficial meeting, I was quite worried when I called it!”